Frequently Asked Questions (FAQ)
Welcome to M Plastics Inc. — your trusted manufacturer of LDPE film and plastic packaging. Below you’ll find answers to some of the most common questions about our products, materials, and services.
Product Quality & Trust
Q: Are your products safe for food and industrial use?
A: Yes. All our products are made using FDA-approved virgin materials that are safe for direct food contact and meet USDA and FDA compliance standards. Each manufacturing batch follows strict quality-control procedures and traceable lot records to ensure safety and consistency.
Q: How can I trust the quality of your packaging?
A: We maintain certifications, certified ISO-level manufacturing standards, and continuously audit our production process to guarantee consistency and reliability. If any product does not meet the tolerances or standards listed below, please contact us right away.
Ordering & Lead Times
Q: What is the typical lead time for orders?
A: Lead time depends on the specific product being ordered and the customization required. Stock items generally ship within 2–3 business days.
Q: Do you offer blind shipping?
A: Yes. We offer blind shipping directly to your clients. Your company name can appear as the shipper to protect confidentiality.
Q: Can you ship directly to my client or third-party warehouse?
A: Yes. We can ship directly to distributors’ clients.
Sustainability
Q: Do you offer compostable or eco-friendly packaging?
A: While we do not currently manufacture compostable produce bags, we can help source or recommend alternative options that meet your sustainability goals.
Shipping & Returns
Q: Where do you ship from?
A: All products ship from our Los Angeles, CA facility.
Q: Do you allow local pickup?
A: Yes. Will-call pickup is available by appointment during business hours.
Q: What if I receive a product that doesn’t meet specifications?
A: If a product falls outside of our published tolerances, please contact us immediately so our quality team can review and correct the issue.
Contact
For questions or assistance, contact us at:
Phone: (323) 587 - 3497
Email: info@mplasticsinc.com